Reference

Privacy Policy for your ramaexch account

Your account data, payment records and cookie choices on ramaexch are handled under this Privacy Policy before you enter Live Baccarat, Roman Empire or any wallet screen.

Account data useCookie choicesUPI recordsPaytm and PhonePeIndia privacy rights

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How our Privacy Policy works

ramaexch Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This Privacy Policy explains the data we collect when you create an account, verify identity, use the wallet, change settings, contact us, or load pages that place cookies. We keep the purpose narrow: running your account, checking payments, preventing misuse, meeting lawful requests, improving page stability,

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and helping you regain access when you ask. UPI, Paytm, PhonePe and Google Pay references may appear in wallet records so we can match a transaction to your account and respond to payment queries. We do not sell your personal data. Where partners help with hosting,
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fraud checks, analytics or support tools, they receive only the data needed for that task and must handle it under contract. Access to the site, account features and privacy choices depends on local law and is available where local law permits.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

CONTACT ROUTES

Policy contact paths for your data

Privacy requests need a clear path, not a maze. Use the channel that matches your issue and include your account ID, registered mobile number, and the exact change or question. We may ask for a short verification step before acting, so your data is not changed by another person. Keep screenshots only when they help identify the relevant wallet or account entry.

Team online

Privacy mailbox

Write to our privacy email for access, correction, deletion, cookie or consent queries. We route these messages apart from game chat so the team handling data requests can reply with the right checks.

Live chat handoff

If you start inside live chat, ask for privacy help and we will move the case to the data queue. Share only the details requested, such as account ID and registered mobile number.

Wallet record checks

For UPI, Paytm, PhonePe or Google Pay concerns, send the transaction reference and date. We use those fields to locate the wallet entry without asking for bank passwords or full card data.

ACCOUNT CARE

Data care across cookies and KYC

Your privacy choices sit alongside account security and wallet checks. We document why data is collected, restrict internal access, and keep records only for as long as operational, legal or dispute needs…

Data handling

We collect account, device, session, KYC, wallet and support data only when it relates to account operation, payment matching, safety checks or legal duties. Internal teams see data based on role, not curiosity.

Cookie use

Cookies help keep you signed in, remember language and region choices, measure page faults, and detect suspicious sessions. You can manage browser settings, but some cookies are needed for account security.

Account security

Passwords are not visible to our support team. We use verification steps, session monitoring and access controls to reduce unauthorised changes, especially when you request wallet edits or profile updates.

Retention timing

Some records must remain while an account is active or while a payment, complaint, tax, fraud or legal matter is open. When retention is no longer needed, we delete or anonymise data.

Who to contact

Privacy messages are handled through the contact paths listed on this page. Include your account ID and a clear request so we can verify ownership before sharing, correcting or deleting account data.

Change requests

You can ask to update mobile number, email, name spelling or consent status where law allows. We may need fresh documents before changing KYC fields, because those records affect withdrawals and account access.

Privacy questions before you join

Before you join, read these answers so your privacy expectations are clear. They explain what we collect, why payment records appear, how cookies work, and how to reach us if you want access, correction or deletion under applicable Indian law. The same policy applies when you browse from mobile or web, before sending documents or payment details.

We collect the details you provide during account creation, KYC and support contact, plus device, session, cookie and wallet records created while you use the site. We use them for account operation, security and lawful requests.

Payment names and transaction references help us match wallet activity to your account, investigate delays and answer queries. We do not need your UPI PIN, Paytm password, PhonePe password or full bank login details.

Yes. Send your account ID and the request through the privacy mailbox or chat handoff. After verification, we will provide the data, correct eligible fields, or explain why a legal duty prevents a change.

Cookies keep sessions active, remember preferences and help us detect unusual access patterns. You can adjust browser settings, but disabling security cookies may affect login, wallet checks or page access.

We share limited data with vendors that support hosting, analytics, payment matching, fraud checks, messaging or legal compliance. They receive only what is needed for their work and must follow contractual data rules.

Retention depends on the data type. Support chats may close sooner than KYC or payment records, which can be needed for disputes, fraud checks, tax duties or lawful requests before deletion is possible.

Access to the site and some privacy rights depends on local law and is available where local law permits. If a request is restricted, we will state the reason and any next step.

Privacy Policy for your ramaexch account

Policy contact paths for your data

Privacy mailbox

Live chat handoff

Wallet record checks

Data care across cookies and KYC

Data handling

Cookie use

Account security

Retention timing

Who to contact

Change requests

Privacy questions before you join

01 What personal data do we collect?

02 Why do UPI, Paytm and PhonePe appear in wallet records?

03 Can I ask for a copy or correction of my data?

04 How do cookies affect my account?

05 Do we share data with service partners?

06 How long do we keep account records?

07 What if local law affects my request?

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